Thursday, March 28, 2013

Context Is King

Context is King
We get upset.  We get confused.  We’re often disappointed.  We are frustrated too frequently.
By the same token, we upset people, confuse people, disappoint people, and whether we realize it or not…chances are pretty solid that we also frustrate the people in our lives at work and at home. 
(People that know me will tell you that I've managed to become a professional at all of the above...however, I'm working on it...)
Why?
Too often we don’t know where they’re coming from on certain topics.  Maybe they don’t really know where our sudden burst of conviction and passion is coming from on those very same topics.  We AND They…far too often, just don’t know WHY
OneMoreStep Thought: Tell ‘em why!  Give people the why’s.  Give people the context, the reason, the back story, the challenges…give them the CONTEXT of the situation.  The real OneMoreStep lies in not only giving the context, but ASKING FOR the context. 
It’s easy to preach, pontificate, and dictate our thoughts and our convictions.  That’s what everyone usually does; which is what usually turns off the person on the other end of the phone or the person in the other department or the person that has a complete opposite view.  Relationships get nowhere, fast, as a result.
On the other hand, when we pause, take a deep breath, and ask for more context, and ask for the why’s; if and when we not only ask, but listen to them…that’s when we begin to understand.  That’s when they begin to feel more comfortable with us; and it’s that comfort that leads to TRUST, and the trust, is what leads to thriving, productive RELATIONSHIPS.
Now…we’re partnering.  Now…we’re a team.  Now…we’re enjoying the conversation rather than avoiding it.
The challenge is usually rooted in the inability to communicate effectively, and the missing link, more often than not…is CONTEXT.
Context is King.  Provide it and Ask for it.
Have a great day.
Taylor

Monday, March 18, 2013

Championing

Championing
Champions are special…
They’re usually “the best’, the “winners”, and deserving of the title.  They’re talented, skillful, and have earned the respect of everyone.
They didn’t get there alone.  More often than not, they had a coach, a mentor, a leader, supporters, advocates…they had champions along the way. 
When you look up the word – champion; (champ · pi · on) – on Merriam-Webster.com, the #1 noun definition reads, “WARRRIOR, FIGHTER”.
One of the verb definitions reads – “to act as militant supporter of…”  I like that one too.
Champions are special because of all the championing they had along the way.  How awesome would you be if you had warriors and fighters, actively and aggressively supporting you? 
Better yet, how awesome would you and I be, if WE were the ones…what if we were the coaches, mentors, leaders, supporters, and advocates who made somebody go OneMoreStep, reach for the stars, diligently dream their dreams, realize their full potential, and/or helped them become that person God created them to be?
Champions are special…So wouldn't it be cool to be somebody's champion?
Who are you championing?

Have a great day.

Taylor 

Championing for the road…

HAPPY BIRTHDAY (March 19th) to one of my biggest supporters, one of my coaches (career and otherwise), one of my advocates, and one of my champions…my friend, Sonny Ritacca. 
We met in the summer of 2001 at a get together for returning Walt Disney World College Program Alumni.  We all loved (and still do) Disney and we were sort of champions for the Disney College Program, in our own right back then. 
A few months later, on September 11th, 2001, those planes flew into the World Trade Center, and the world changed.  Our worlds changed.  We needed jobs.  We needed hope.  We needed friends.  We needed champions, in our lives.  We needed each other. 
Sonny was then and continues to be a champion, for me, his friends, his family, and his company.  Since that summer of 2001, every big day on the job, big interview, big test day in grad school, or even just for fun, I’ve received text messages, phone calls, emails, and social media posts, from Sonny, that read, “Play Like a Champion Today”.  Supporting, advocating, encouraging, and championing...
Son, thanks for being you, and thanks for championing me and others, for as long as we’ve known you. 
Happy Birthday, and as you continue to go OneMoreStep after OneMoreStep, for Avis Budget Group, to revolutionize the car rental industry, on behalf of OneMoreStep Nation:

Sunday, March 17, 2013

Communities...

Communities
Communities
·         Consist of individuals, but they make a unified impact

·          Give life and meaning to otherwise meaningless situations

·         Support the greater good and a higher purpose, other than ‘self’

·         Ground us in familiarity, common bonds, and a sense of belonging

·         Complement individual strengths with the power of the sum of all the parts

·         Offer comfort, assistance, and encouragement

·         Serve their people well…

Even for those of us that enjoy our “alone time”, and for folks with a high need to ‘handle it’ on their own…the old adage, “there’s strength in numbers” is true.
We can only do so much on our own.  We can only be strong enough, emotionally, for so long.  We’re often smart enough, but only to a certain point.  We enjoy our alone time, but even that gets old, (particularly when we begin to sing to ourselves, talk to ourselves, or…or am I the only one?)
We’re no match for this world, on our own. 
Think about the teams we’ve been a part of, or those we belong to today.  How about our hometowns, where we grew up?  What about our past or current jobs, the department we worked in, for the company or organization or cause. 
It would have been tough to win a basketball game – One vs. Five.  It would have been rough sledding growing up, going to school, walking down Main Street, and trying to figure this whole thing out, at an early age, alone.  That first day of work, in a new job, in a strange company, around new people, tasked with delivering a high performance in areas about which we didn’t know what we didn’t know...facing that alone, with no support, would have been so difficult...
Chances are…we needed someone else.  We needed someone to spend just a little bit of their time…a part of their day, week, or maybe even one time per month was enough?  Not only did we have a need, that person or those people on the team, in the department, or in the company came through for us.  They helped us.  They made us feel like we could do it…we did belong…we all of a sudden had a strong sense of familiarity despite finding ourselves in an unfamiliar place.
It wasn’t the gym we played in, the job we had, or the company’s name on the outside of the building that helped us in those times of need…it was the community of people around us.
OneMoreStep thought: Since communities have and continue to serve us so well, it’s incumbent upon all of us to find ways – on our teams, in our jobs, at our companies, and even in our families – to serve our communities well.
Wherever you are, and whoever is in your life, in your family, in your department, or on your team…go OneMoreStep, on a regular basis…serve them well.  They may be in need…they may need some community in their life, and you could be the one to make the positive impact.
Have a great day.

Taylor
One for the road…
Recently my grandmother passed away, and I went home to Grayson, KY to be with my family.  It was a sad time for all of us in our family, and in our community.  My grandmother was a teacher for 38 years.  So Facebook comments from past students and people close to our family lit up our news feeds.  Flowers were sent to the funeral home. 
People from not only the Grayson community but also neighboring communities came to visit our family to pay their respects. The East Carter High School Raiders basketball team and coaching staff sent me a gift (though I graduated from high school over 15 years ago).

A group of folks from our church put together a late lunch for our family after the funeral. 
Our entire extended family met at our church, following the funeral, and we were met with a buffet style lunch, complete with multiple entrees, salads, and especially desserts (plural…many desserts).
It was so touching, to see these folks take time out of their day, on a Monday afternoon, to serve others in their community who needed some comfort and assistance.
That type of community service inspires me to serve my communities well, early and often…
Thank you, First Church of Christ community, and thank you, to my friends, former coaches, former and current teammates, and friends of my family, that supported us last week.

Friday, March 1, 2013

Gifts from a Coach

Gifts from a Coach
For: Coach Baker, Coach Easterling, and Coach Calhoun…
My childhood and high school years were largely centered on the game of basketball; watching, playing, coaching, learning, practicing…or dreaming about basketball.  I loved it…still do…and I always looked up to my coaches.
When I was a senior, our head coach, Charles Baker, now retired and in the Kentucky High School Basketball Hall of Fame, brought a gift to our house.  It was a beautifully framed still life print, full of authentic memorabilia of Kentucky Life:
a Kentucky Derby Trophy (Proud Carrion's), Derby roses, a mint julep in a traditional silver julep cup; jockey racing silks, cap, whip, saddle and a fox horn to represent horse country, a U.K. basketball and jersey (Ron Mercer's); the first printing of the state song, "My Old Kentucky Home" by Stephen Foster; the state tree and flower; a "hand" of tobacco: a decanter of Bourbon; lumps of coal; a flintlock pistol; arrowheads and a buckskin jacket to represent Daniel Boone, pioneers, and native Kentuckians; and a banjo for our world renown "Bluegrass" music.
Earlier, in my high school days, I had seen this print in his office, and I commented on how cool it was…months later, Coach gave it to me as a graduation gift.
My grandfather went to all of my high school (and Junior High, for that matter) basketball games, sat on the front row, and cheered us on…win or lose, we always knew he was there.  My sophomore year at Florida Southern College, my grandfather, Nick DeSantis (PopPop), went home to Heaven.  I flew home to Kentucky, of course for the funeral, to be with my family. 
In addition to visiting with our family, Coach Baker sent a special gift, addressed to me – it was a white, wooden and ordinary looking clock…but the message Coach sent was extraordinary.  He knew of my close relationship with PopPop, and he knew how tough this life event would be for me.  The card simply read, “It just takes time…” He later explained more to me, in person, how it will get easier...with time...and to hang in there and be strong for my mom, aunt, uncle, and my grandmother. 
When I saw Coach at the funeral home, he came up, gave me a huge hug, and told me all about how PopPop had been a loyal East Carter Raider basketball fan long before I came along.  We shared some laughs with several folks gathered around, told stories of PopPop, and Coach stayed, visiting with my family for hours during that tough time.
Since leaving my hometown to pursue my college education and a career in hospitality, I’ve lived in Lakeland, FL, Orlando, FL, Ithaca, NY, Las Vegas, NV, Miami, FL, Orlando, FL (again), and then Las Vegas, NV (again).  The “Kentucky Legacy” print and the white clock are both proudly displayed in my living room, today, and I’ve kept them on display, with every move I’ve made, for the past 16 years.
I tell this story because it’s a great metaphor for both the opportunity and gift of COACHING.  The clock and the beautiful Kentucky Legacy print were tangible gifts.  Coach Baker, Coach Easterling, and Coach Calhoun, during my high school years, also gave me countless intangible gifts, as they taught, illustrated, encouraged, and pushed me, almost daily; to strive for excellence…they coached.
As March Madness approaches, I can’t help but reflect on the many gifts my coaches have passed along to so many East Carter Raiders and Lady Raiders over the years. 
The gifts of their coaching all those years ago are now relevant in life, and they still guide me today in business:
“Fight through it…”Coach E.
Be around the ball…” – Coach Baker
Play smarter, not harder…” – Coach Calhoun
Don’t get satisfied…stay focused on improving…”Coach E.
Get mentally tough…MTXE…”Coach Baker
Don’t think of yourself as a second class player…you belong here…” – Coach Baker
“Be confident…” – Coach Calhoun
Don’t get ‘flustrated’…slow down” – Coach E-ism
Knuckle down…and get after it” – Coach Baker-ism
Play hard…Have Fun…Listen to your coaches…” – East Carter Raider Basketball’s culture, driven home, every day, by our coaches.
For Leaders, Bosses, Teachers, Professors, Doctors, Lawyers, or actual coaches of teams…we should never underestimate the opportunity we have, to teach and coach.  We just never know how impactful and meaningful our words may be to the people on our teams and in our lives.
Never underestimate the gifts from a coach.  If delivered in the right ways, they last forever.
Have a great day.
Taylor
One for the road:
Good luck to Coach E., and the Lady Raiders, as they take on the Lewis County Lady Lions in first round action of the 16th Regional Tournament, Saturday at Ellis T. Johnson Arena, in Morehead, KY.
Go Lady Raiders!   

Play hard. Have fun. Listen to your coaches...
#MTXE  (Mental Toughness eXtra Effort)

Friday, February 15, 2013

State of the Union & a Hoops Illustration

State of the Union & a Hoops Illustration

President Obama gave his State of the Union address to a joint session of Congress earlier this week.  I’ll stay on the edge, but I won’t go off the political cliff on this post, I promise.   

There’s an underlying OneMoreStep opportunity here…

The president gave his address and almost immediately thereafter, newsrooms and politicians on both sides of the aisle fired up the political debate.   

Everyone commenced, with their own spin, their own ideas, most of which pointing toward their own personal or political agendas.

WHOAH!!!!  Aren’t we all on the same team? For one cause? For one country, our country, our…Union?

I thought it was the ‘State of the Union’ address…Operative word – UNION –, which is defined as:

1) the action or fact of joining together or being joined together
2) a state of harmony or agreement

This made me think about the state of the “union” as it applies to our lives at home and at work. 
Friends, community groups, relationships, marriages, coworkers, leaders, bosses, colleagues - Are we “joined together” in “harmony”?  Or are we at odds with one another, paralyzed by differing opinions and polarized by opposing personal agendas?

Unfortunately, too often we find the supposed unions in our lives in a less than harmonious state.
The OneMoreStep opportunity, in the context of enhancing the state of our unions, at home or at work, is to spend time and energy building more community WITH each other as opposed to building a better business case AGAINST each other. 

It should be all about We, not Me.  After all, the Constitution of the United States begins with, “We the people… not “I am awesome…  

Pardon my love for basketball in this quick illustration, but hang with me here.  If nothing else it will be the only post in the blogosphere that goes from ‘State of the Union’ to ‘Michael Jordan & the Chicago Bulls.’   

It’s blogging history in the making. For those of you just joining us, Welcome Aboard…

Remember the Chicago Bulls, in the Michael Jordan era?  When MJ first got into the league, it was all about him – ’87 & ’88 Slam Dunk Champion, Michael Jordan…League’s Leading Scorer, Michael Jordan…Hot New Shoes, by Michael Jordan (I had em all. #UrWelcomeMJ).   

Jordan, Jordan, Jordan… As fans it was spectacular for us to watch, but as far as the state of their union at Chicago Stadium in the early days, it was a sad scene.
The Bulls didn’t start winning championships until it became less about Michael Jordan and ALL about the Chicago Bulls, the TEAM – Scottie Pippen, BJ Armstrong, Horace Grant, Bill Cartwright, Toni Kukoc, Steve Kerr, Dennis Rodman, and the list of supporting cast goes on and on.

Once their state of the union was in a good place (thanks to coaches Tex Winter and Phil Jackson’s leadership), they rattled off three consecutive NBA Finals championships in ’91, ’92, and ‘93.  MJ stepped out for two years, which broke up their union, and the Bulls went two years without winning a championship. 

Michael rejoins the team in the ‘95/’96 season; they further enhance their sense of union...
Michael averaged 30 points per game that year and shot 50% from the field, which is sick.  However, in the NBA no team can win only scoring 30 points per game.   

MJ had the likes of Randy Brown, Jud Buechler, Jason Caffey, James Edwards, Jack Haley, John Salley, Dickey Simpkins, Bill Wennington, Luc Longley, Steve Kerr, Toni Kukoc, Ron Harper, Dennis Rodman and Scottie Pippen…all of whom combined for an average of 75 points per game. 

That Chicago Bulls TEAM, averaged a total of 105 points per game, holding their opponents to an average of 92 points per game.  They had a record of 72-10 that year and won the NBA Finals Championship.  To this day, it still stands as the best record of any TEAM in the history of the NBA.  They proceeded to win it all each of the next two years in ’97 and ’98.

Michael was the best player…but the Chicago Bulls won their six championships because of their ability to play as a team.  They had a great state of UNION.  I used to watch and re-watch games, Sports Center, and NBA Specials over and over again.   

I remember a clip of Michael in the huddle at a time out, encouraging his teammates, “come on…we’re alright…everybody get together…”  #Union
Remember Game 5 of the NBA Playoffs in ’97?  It became known as “The Flu Game”.  Michael had the flu and was extremely ill during the game.  He had no energy and was at the brink of exhaustion, but Scottie literally, physically held him up, kept encouraging him. 

We all watched what greatness is all about, as MJ was MJ and dropped 38 points, as the Bulls won the game and eventually would win their fifth title.   

It was the other guys on the team that kept Michael from quitting.  They helped each other, and together they won a championship ring.

Even in his finest moments and in his most amazing individual performances, Michael Jordan understood the importance of a strong union among the team.  He even appreciated the magnitude and significance of doing what he did where he did it, in the greatest sports city in this great nation, Chicago, IL. 

As great as he was, individually, his awareness and appreciation of the bigger picture was evident in his comments to over 300,000 people at the Bulls Championship rally in Chicago’s Grant Park in June of 1998. 

The Bulls had just won their sixth NBA title, and Michael said: 

Nobody knows if we're going to be in Grant Park next year. But the one thing I do know is my heart, my soul and my love has always gone to the city of Chicago. And no matter what happens, my heart, my soul and my love will still be in the city of Chicago."


Dennis Rodman’s comment, at the same rally, summed up that team’s strong state of their union:

I've always told myself I would never get married again. I would never have another wife," Rodman said. "But if I had to marry anybody, it'd be these 12 guys right here."

I love the United States of America, the greatest union in the world.  I love basketball, and I loved the Chicago Bulls. 

And I just love it when we all join together…a true state of 'union'.

Have a great day.

Taylor

Two for the road...

February 17th is MJ's birthday..

On behalf of basketball fans, players - past, present, and future - coaches, and leaders all over the world, HAPPY 50TH BIRTHDAY TO MICHAEL JEFFREY JORDAN.

Thanks for the memories... 

Also earlier this week, the Kentucky Wildcats were dealt a tough blow, as Nerlens Noel suffered a season-ending injury, tearing his ACL in a game at SEC rival, University of Florida.

It was so tough to watch, as a KY Wildcats fan and as a fellow TORN ACL / RECONSTRUCTIVE KNEE SURGERY (times two) ALUM.  

What was beautiful to watch was the scene that unfolded just after the injury took place and just before play resumed, at the eight-minute mark in the second half.  

The Cats were making a bit of a run, coming back, cutting into Florida's lead, in front of a sell out crowd - 12,000 rowdy reptile Gator fans - at the unfriendly confines of the O'Connell Center at UF.  

All of a sudden the game itself seemed to become secondary, to the Kentucky players.  Five guys gathered around Nerlens, literally picked him up, and carried him off the court...all the way into the tunnel.  

Each of them giving their injured teammate and eventual top five pick in the NBA Draft, a hug and words of encouragement before heading back onto the court to finish the game.

Pretty strong sate of 'union', for a group of 18, 19, and 20-year old young men...that was a beautiful site.  

Big Blue Nation is still behind our Wildcats 100%, as we lace 'em up again Saturday, on the road at Tennessee.  We'll be rooting for them, and win or lose, this Wildcat Team will play together...you count on that.  

And we'll probably win it all...again.

Go Cats!
 

Tuesday, February 12, 2013

That person...

That person…
 
Maybe we have…maybe we have never met that person. 

Consider with me for a second; that coach, teacher, leader, parent, friend, coworker, or family member…you know, that person in our life that is:

Encouraging, and our biggest cheerleader no matter what…

Accepting of our weirdness because they see it as unique and special

Rooting for us even when others root against us…

Forgiving every single time we mess up and fall short…

Friends with everyone, not because they have to but because they want to

Inspiring with their unconditional love and compassion to everyone they meet…

I think about that person in my own life – some former coaches, some former teachers, my friends, my aunts & uncles, my grandparents, my parents, and my sister – at one point or another, they’ve all taken their turn as that person.  They’ve made me feel good about life.

Then I wonder…have I ever been that person to someone else? 

When I’m struggling or feeling down, I wonder how I can get fired up and make things exciting again…fun again…fulfilling again. Don’t you?  Who wants to stay down, frustrated, and worried? Nobody.

Who needs encouragement, acceptance, forgiveness, friends, & inspiration?  We all do. 

When we take the focus off of the person in the mirror and actively pursue opportunities to be that person to someone else, it’s amazing what happens.  It’s like magic.   

All of a sudden, in our pursuit to be that person for others, we’re the ones that feel encouraged, accepted, forgiven, inspired, and before we know it, we can’t keep up with all of our friends…because we have so many.

I have good news.  We all have that person in our lives.  We even have the blueprint, the playbook, and the answers to the test on how we can be just like Him. 

Jesus is that person.  And the playbook is the Bible.

So if you haven’t run into that person in a while, or if you haven’t felt the magic…just say hello.  He’s there.  He’s here.  And He’s in love with us, all of us.  No really, like…ALL of humanity.  That’s you…and that’s me. 

The best part:

All the good that person brings us, and all the good you and I can be for others…it’s all free.  It doesn’t cost a thing.  True story.  Though we don’t deserve it, we’re blessed with it.  Loving people “in spite of” and “anyway” as opposed to “because of” is the essence of grace.

That’s who Jesus is.  He is so that person…and you and I can be that person to the people in our lives when we focus on Him, loving Him, and simply being more like Jesus is.

One for the road…a quick book review

Judah Smith, lead pastor at The City Church in Kirkland, WA is one of the most dynamic, engaging pastors I’ve ever had the fortune of experiencing live or even online.  

I enjoy watching his sermons online, via their church’s website, www.TheCity.org.  He’s funny. He’s relatable (because he’s my age), he’s passionate, and he has a unique ability to illustrate what the Bible says.  His style resonates with everyday people like you and me.

Judah’s new book, Jesus is_______. Find a New Way to Be Human launches at the end of the month, and it’s already available for pre-order.  I recently signed up to help Judah and his team spread the word about the book. I’ve already read it, cover to cover. 

Two pages into the book, during the Forward, written by pro golfer and 2012 Masters Champion, Bubba Watson, I had already laughed and cried.   

Judah goes on, in the book, sharing stories and illustrations – from his high school days to his journey at The City Church; from the gospels of Matthew and Mark to the King of Pop, Michael Jackson; from referencing “the deep intellectual thinker, Weird Al Yankovic” to quoting “theologians”, Jeff Foxworthy, George Burns, and Jerry Seinfeld.  Yet he frames it all beautifully, showing us, teaching us, entertaining us, and inspiring us with who Jesus really is.

You may ask yourself what kind of author can pull off that kind of range in story telling…and you also may be wondering who could be such an awe-inspiring topic for this type of book.  Judah can.  And Jesus is.

I highly recommend the book.  You’ll be left with not only a new understanding, but also a new inspiration for how to live the rest of your life.  It really is, as Judah’s subtitle to the book suggests, “a new way to be human.”

Have a great day.

Taylor

Related Posts:
Moving Day
Good
Good People
Walk -
Inspired by Judah Smith's "Seven Mile Walk" message
Start Fresh
Believe 

Saturday, February 9, 2013

Emotions?!?...in a Casino? (Be Different. It Matters)

Emotions?!?…in a Casino?
(Be Different. It Matters.)
When most people think about casinos in Las Vegas, the usual thoughts come to mind – money, sex, greed, partying, gambling, and entertainment. 
One can then assume the corresponding emotions tied to these thoughts – some negative, some positive depending on the context or situation.
At The Cosmopolitan of Las Vegas, we’re different.  We have a slightly different approach to hospitality, a fresh take on luxury, and the emotions in our casino are no exception.  They’re different as well.
As part of one of our group/meetings clients', convention experience, we recently hosted 81 Wounded War Veterans.  Hundreds of CoStars (staff) and their families showed up to show their love and appreciation for those who sacrificed so much for our country.  United States armed forces veterans of all ages were recognized, welcomed, and honored on a beautiful Las Vegas Sunday afternoon, in our beautiful Las Vegas resort.
One of the veterans, 88 year-old - Mr. George Handy, a World War II veteran of the 668th Topographic Engineering Battalion, is the father of one of our Cashier Cage CoStars, Mrs. Bonnie Lloyd.  Bonnie was asked to participate in the clap line, but she didn’t want to do so without her Dad.
Mr. Handy woke up that Sunday morning expecting to simply accompany his daughter to her place of employment, to honor some fellow veterans.  Once he arrived on property, he was not only included in the luncheon held for the wounded war veterans but he became one of the honorees himself! 
A Cosmopolitan of Las Vegas Security Officer, Valarina Figueredo, assisted Mr. Handy through the clap line, as they paraded alongside the other 81 Wounded War Veterans.  Hundreds of folks clapped, cheered, and showed their appreciation for the service these men and women devoted to our country. 
Balloons, signs, noise makers, and hundreds of mini-American flags were displayed and waived in appreciation, as ROTC Troops and bag pipers led these truly heroic individuals from their luncheon, down a long hallway lined with folks cheering and clapping with all of their heart (most of us smiling while many others shed tears of joy and gratitude), to their event which took place later that evening at The Cosmopolitan of Las Vegas’ Boulevard Pool.
George Handy is 88 years old.  He joined the army when he was 18 years old.  He not only fought in World War II to save, protect, and defend the lives of people he didn’t even know, but he also fought his own war against cancer…twice.  He won both times, defeating lung cancer first, then prostate cancer the second time around.
Bonnie told me that in talking to her Dad about that special day at The Cosmopolitan of Las Vegas, he told her “with the exception of marrying your mom, that was the best thing that has happened to me in my entire life.
My parents were actually in town that weekend as well.  They joined us, to honor these special veterans in the clap line…and they said that was the best day of their stay in Las Vegas.  (Both of their parents served in the military, so this was very cool for all of us.) 
As we were pulling out of The Cosmopolitan, my mom said, “Who would have ever thought you could have that much emotion in a casino?”
I proudly replied, “…we did…”
We’re different, at The Cosmopolitan…and so are the emotions people feel when they visit us.

Be different...it matters.
Have a great day.
Taylor